Our hosting provider Rackspace had a system wide outage today starting at approximately 1:15pm PST with all their sites including their own rackspace.com being affected for some portion of it. Rackspace apparently suffered a power outage in their data center and for reasons yet unknown this took down all their sites even though all of their systems are supposedly redundant. Apture.com was down for slightly less than 20 minutes before we could reach our machines but some of our users might have slightly longer downtime as our servers caught up to the sudden burst of requests coming in.
We are working on a number of things to minimize such failures in the future. All our systems are internally redundant but we are looking into getting a backup data center as well as considering a move to a more reliable primary provider. We take downtime extremely seriously and will continue to do whatever we can to make sure that all our users have the best experience possible.

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