Buzz about Apture and the BBC

Tristan

There’s been quite a bit of buzz recently about Apture appearing on the BBC website (here, here, here). This past week, the BBC began a pilot of Apture on the UK-facing Science/Nature and Politics sections to include links inline in BBC stories. We have been honored to work with the BBC to roll out this functionality to readers, and I wanted to point out several stories they have enhanced that deserve attention. First, however, I would like to take a step back and explain some history.

Note: If you do not see any links in the following examples, it is because you need to switch to the UK version of the BBC site. Click “UK version” in the BBC page’s left sidebar. If you return to the BBC story page, you should see a box called “BBC trial – in page links.” Click the “Turn on in-page links” button, and Apture’s iconic links should appear on the page.

When we started Apture two years ago, we wanted to raise the bar of the everyday “flat” web experience. Newspapers and “old” media after all, are based on flat pieces of paper, and the web offers so many more dimensions to communicate. So we set out to build a platform to deliver endless context and background information in the dimensions that aren’t offered by any other communication medium. The question was: could you build something educational and informative, and drive interest in topics someone might not have known or cared about beforehand?

Enter this example BBC story on primates. The regular “flat” version of this story is a basic BBC page: text describing the intellectual capabilities of bonobo chimpanzees compared to other monkeys, along with a leading photo of Kanzi, a bonobo chimp. As an average reader who came across this story, are you likely to know much about bonobo chimps? For most people, probably not. And further, do bonobo chimps really matter to you, anyway? Probably not either. But here’s the key point: if a topic did pique your interest, and you did want to learn more, then you would have to do work. You’d have to leave the BBC, open a new browser window or tab, Google for “bonobo chimpanzees,” and probably end up reading an article on Wikipedia. With Apture, the BBC can instead curate this story with further links and bring the research and background information to you. The story comes alive. You can click on the link for “bonobo chimps,” read the description of the species from Wikipedia, open a slideshow of photos, or even dive into the section on the Psychological Characteristics of the bonobo with one more click—all without leaving the page. You can see maps of where bonobos are normally found (Indonesia), and see a video of Kanzi (the bonobo chimp)’s sister playing the piano and richly communicate her intelligence. Isn’t this more meaningful to see the raw source material, up close and personal, rather than to have to drill down or research on your own?

There is a balance. You can’t have too many links on a page. You wouldn’t want the contextual or background information to overwhelm the core story. But using Apture, the BBC can facilitate the discovery of meaningful information, and in this case, expose just how fascinating or intelligent bonobo monkeys really are, perhaps even make it interesting to a reader who wouldn’t otherwise care.

Take a look at some other examples of how the BBC has used the software, and let us know what you think. They have used Apture to link to speeches by Stephen Hawking, expose video animations and PDFs describing NASA’s Orion Cruise Vehicle, reference biographical information on humorous political commentators, and expose paintings and historical information about ancient Roman empresses.

Do you have ideas on how to make the web experience richer? What else could we do to lower the costs to access information on the web and go deeper? Leave a comment here, or send us your thoughts at contact@apture.com.

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20 Comments

On August 21st, 2008 at 3:03 pm, Mike Krieger said…

Congratulations on the BBC launch! The Apture links work wonderfully, especially on that Primate article. The best part is that it keeps focus on the page, while still letting viewers enjoy the video for a bit.

On August 22nd, 2008 at 5:32 am, Tim D said…

`The web isn`t flat anymore` Apture. No; it is becoming more cluttered and confusing. I`m unconvinced this is the way to the semantic web.

Some background. I work as an IT trainer working mainly with seniors new to using the Internet and Web. A constant topic between myself and other trainers is `has the Web now become too complex for many to master?` We see people new to the Web struggle & struggle and often give up. Its possible that for many, unless they got onto the Internet escalator several years ago its now to late to catch up. (The exception is children that grow up using the Internet, for them it is just like learning to walk and talk.) 39% of the UK population are not Internet users. 11% of the 16–24 age group are still digitally excluded.
More importantly for the BBC is that of the 61% that do use the Internet many are limited in the sophistication of their use by poor skills or confidence. This is compounded by new innovations: tabbed browsing, several different behaviors when windows open, multimedia and so on.

There`s been quite a lot of research into Internet usage: A DfES Skills for Life survey (2003) found that 61% of the members of their sample (who said they had ICT skills) `were not able to fulfil a basic series of functions which may be considered essential to make use of a conventional personal computer. Of particular interest is that even among frequent computer users (those who use computers twice a week or more), 40% still did not achieve this benchmark.`
Those best described as fluent Internet users (i.e. web savvy) tend to be degree educated and use ICT regularly in their work as well as at home. It`s a small percentage of the total population.

Drill down vs pop up lenses.
Intext drill down links (usually blue text and often underline) may be old hat, but many people are used to them and generally know how they work; click to go to a new page and then click the Back button.
Flat, commonplace but most people therefore grasp the idea. (Wikkipedia seems to be taking this to silly extremes by linking every word on a page it has an entry about, but that`s by-the–by. God help us if it ever includes a dictionary.)

Pop-ups.
To use Tristan`s page as an example. I noticed that once I got a pop up box it didn`t disappear when I scrolled down the page, I had to click onto the page or the tiny close button. If I clicked a link in the popup (2 boxes) I had to click twice to get rid of both. Some links activated on mouse rollover, other required a click. That`s confusing for a start. On the Primates page one intext link did open a new separate window.
You also have to scroll in several of these boxes, and studies show people don`t like scrolling or don`t realize they have to.
I also question how much more info people really want, and what type. On the Primates page instead of an Wikki entry (Do you now recommend Wikkipeadia as a trusted source?) on chimps, lemurs, gorillas and cotton-topped tamarins a picture would probably suffice. But people reading it probably have an interest in conservation and primates already. On the other hand the link for Democratic Republic of Congo doesn`t take me to information about that country, but to a website for a charity called Saving Endangered Animals. (The link to Indonesia takes me to a Google map that doesn`t clearly show where it is in the world. It also assumes people know how to use mapping services, that`s not the case.) So value judgements come into this as well, not all your users may agree with those.

I`d really question are you linking for the sake of linking? Are the right topics being linked in the most appropriate way? How much extra value does this offer and how much are they used? Most importantly is this making the page more cluttered and confusing and detracting from usability?
There`s no harm in keeping external links to the right hand panel. Perhaps introduce a `want to find out more` panel.
If you use intext links stick with the old school blue text/open new window approach, and use them only occasionally. Link to appropriate BBC material if possible, not whatever comes to hand from Google. You risk driving people away by giving them too complex an experience.

Remember you and I are not typical users, your granny may be.

On August 26th, 2008 at 9:56 am, Apture trial on BBC News Website a great success | :Ben Metcalfe Blog said…

[...] out “Driving primates to the edge“. Tristan Harris, Apture’s co-founder and CEO, writes more about the trial on the company’s blog and the BBC also have a post about the trial on their Editor’s Blog [...]

On September 5th, 2008 at 6:00 am, Anonymous said…

Yikes, sorry to be a jerk but this is a terrible user experience IMO. The only addition you’ve made to the page is adding links, through the use of Javascript. Links exist in the “regular web” that people are used to, and that browsers are designed to support the user experience of (with, say, back buttons and tabs), etc.

Now the BBC is using boatloads of Javascript and false popups to clutter up the browsing experience? Having a little little window which appears over-top of the webpage I’m trying to read helps nothing. It disrupts my regular workflow, where I would load that content in a new window or tab, from which I can further navigate the content in a useful manner. Also the popup window does not interact with my window manager, which can make things confusing and/or difficult to manage.

How does this improve anything?

On September 9th, 2008 at 5:51 am, infocaris said…

Why not allowing website owners to set certain things the way they would like to see them appear.

Like changing the closing X by a play/pause button. This way you can chose if you want the window to remain on-top of your screen or not. Assuming that that is less likely, I’ld make the default auto-disappearing.

Other things you might like to set :
* when to show the information
** after a certain amount of time hovering above the link
** by clicking on the little logo before the link
* the display windows
** balloons
** coloured backgrounds
** a turning the pages effect instead of having to scroll
* the sources it can use to find a tag match

The idea is good, but the way it’s implemented needs some work. No disrespect, to all your hard work, intended of course.

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